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	<title>Chama Inc / Blog - a marketing blog by chief hothead and chief smarty pants &#187; Usability</title>
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	<description>This is the blog of Chama Inc. - a creative marketing and web solutions company, based in Algarve, Portugal. This blog is a way for us to share marketing ideas, stories, inspiration, opinions and rants.</description>
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		<title>Your User&#8217;s Experience. Who&#8217;s Watching?</title>
		<link>http://chamainc.com/blog/your-users-experience-whos-watching/</link>
		<comments>http://chamainc.com/blog/your-users-experience-whos-watching/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 09:41:46 +0000</pubDate>
		<dc:creator>Moses Mehraban</dc:creator>
				<category><![CDATA[Usability]]></category>

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		<description><![CDATA[Silly usability mistakes have a tendency to sneak up on even reputable sites like Tumblr.com.
If you offer a service online, hire or appoint a user-experience stickler whose role would be to review your website&#8217;s key customer touch points. Create a checklist, make sure error messages are warmly delivered and accompanied with additional direction. And please, [...]<p><a href="http://sharethis.com/item?&#038;wp=2.8.4&#38;publisher=120189bc-e6ff-4e30-832b-eac0a8de257f&#38;title=Your+User%26%238217%3Bs+Experience.+Who%26%238217%3Bs+Watching%3F&#38;url=http%3A%2F%2Fchamainc.com%2Fblog%2Fyour-users-experience-whos-watching%2F">ShareThis</a></p>]]></description>
			<content:encoded><![CDATA[<p><span class="intro">Silly usability mistakes have a tendency to sneak up on even reputable sites like <a title="Tumblr.com" href="http://www.tumblr.com" >Tumblr.com</a>.</span></p>
<p>If you offer a service online, hire or appoint a user-experience stickler whose role would be to review your website&#8217;s key customer touch points. Create a checklist, make sure error messages are warmly delivered and accompanied with additional direction. And please, try not to leave your customers hanging after you&#8217;ve given them the red font.</p>
<p>A simple link: &#8220;Forgot your password?&#8221; could solve this.</p>
<p><a title="tumblr-forgot1.gif" href="http://chamainc.com/blog/wp-content/uploads/2008/07/tumblr-forgot1.gif" ><img src="http://chamainc.com/blog/wp-content/uploads/2008/07/tumblr-forgot1.gif" alt="tumblr-forgot1.gif" /></a></p>
<p>Surely there are <a title="Usability Violation" href="http://justaddwater.dk/2007/07/24/usability-violation-link-colors-that-dont-change-when-visited/" >bigger usability violations</a> committed on the web. Picking on Tumblr just happened to be convenient at the time of writing. This little violation should not be used against Tumblr &#8211; after-all, one can argue the &#8220;blue log in&#8221; does the trick.</p>
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